Last Updated: December 10, 2025
This Privacy Policy describes how Magieva, Inc. (“Magieva,” “we,” or “us”) processes information we collect when you access or use our websites and other online products and services that link to this Privacy Policy (the “Services”), or when you otherwise interact with us, such as through our customer support channels. Where we process personal information in the course of providing our platform, we do so pursuant to our agreements with our customers and this Privacy Policy does not apply.
This Privacy Policy is effective as of the “Last Updated” date above. We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date. Where required by law, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification).
We collect information directly from you when you create an account, request customer support, or otherwise communicate with us. The categories of information we collect include:
Identification Information: we collect your name, email address, mailing address, and phone number.
User Content: we collect and maintain information from the content you provide to our Services, such chats, photos, videos, voice recordings, and any other content that you provide to our Services.
Financial Information: we engage third party payment processors to collect your payment information.
Communication Information: we collect information included in your communications with us, including automated monitoring and storing of chats submitted through our Services.
We may also collect any other information you choose to provide.
We automatically collect the following categories of information:
Transactional Information: we keep a history of your transactions with us, including the dates and amounts paid for the Services.
Internet Activity Information: we collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Services and interaction with our communications, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
Audio Information: if you call our customer service team, we may monitor and retain those conversations.
Information Collected by Cookies and Similar Tracking Technologies: we use tracking technologies, such as cookies and pixels, to collect information about your interactions with our Services and communications. These technologies help us improve our Services and communications, see which areas and features of our Services are popular, count visits, and track clicks. You may be able to adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
We obtain information from other sources. For example, we may collect information from advertising networks and data analytics providers. This information includes your name and contact information. We may also collect information you share when you interact with us on social media platforms like Facebook.
We may derive information or draw inferences about you based on the information we collect. For example, we may make inferences about your approximate location based on your IP address and may infer your interests based on your browsing behavior and past activities.
We use information for the following purposes:
Service Delivery: we use information to provide and maintain our Services.
Communication: we use information to communicate with you about Magieva and our Services, including to send you newsletters, respond to your questions, inform you of price or Services changes, and send you other transactional or relationship messages.
Marketing and Advertising: we use information to send direct marketing messages (including via email) and target advertisements to you on third-party platforms and websites as described in the “Targeted Advertising and Analytics” section below. You can opt out of direct marketing messages we send by following the instructions in those communications (such as by clicking “unsubscribe” in the emails) or by reaching out using the “Contact Us” information below.
Research and Development: we use information to monitor and analyze Services trends, usage, and activities, improve our products and services, develop new products and services, and generate de-identified data.
Protection and Compliance: we use information to detect, investigate, and help prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, help protect the rights and property of Magieva and others, and comply with our legal and financial obligations.
Notice/Consent: we may also use information in other circumstances after giving you notice and/or getting your consent.